Yesterday I pulled my car up to the pump and said to the gas attendant, “Can you fill it with regular, please?” Then I laughed and said, “Gosh, you must hear that a million times a day!”
When he came back to my window, he said, “Do you know what I hear more than that?”
I looked at him curiously.
“I hear, ‘Fill it up regular.’ No please. Most folks don’t say please.”
I said, “Oh my goodness! Well, please and thank you a million times for all the people who forget.”
In the busyness and rush to get places and do things, we sometimes forget our manners. But the truth is, a little bit of gratitude fills us all up.
The point?
Whether verbal or written, there’s always room for kindness in our words. If you need website content, newsletters or blog posts that will fuel your business and always be polite and authentic, let’s talk.
I work at a Gas Station in Oregon, where we pump it for the customers. I can confirm that this happens every single shift that I have ever worked. But, when I great a customer with “Hello, how are you doing today?” the most common response I hear is ‘Fill with regular”
It is rare that a customer asks me about my day, so when they do that is usually the nicest customer I’ve had all day.